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Contact Us

We're here to assist you with any inquiries, whether you need help with an order, have a question about our jewelry, or simply want to share feedback. Reach out to us through the form below, or use the contact information provided. We look forward to connecting with you!

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FAQS

How do I care for my jewelry?

To keep your jewelry looking its best, store it in a dry place and avoid exposure to water, perfumes, and lotions. Clean it regularly with a soft cloth to maintain its shine.

Where are you based?

We are a family-run business based in Sunderland, in the North East of England. We proudly ship our charming creations across the UK and internationally!

What is your return policy?

We offer a 30-day return policy on all unworn and undamaged items. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund or exchange.

Keep in Touch

Stay connected and inspired! Follow us on social media for exclusive updates, new arrivals, and behind-the-scenes glimpses of our designs.

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